Healthcare Vital Signs

ON-DEMAND PRIMARY CARE The type and cost of care typically provided in urgent care centres, specifically a desire for free visits, topped the list for consumers in both the 18 to 29 and 30 to 49 age demographics. Patients in the 50 to 64 age group prioritized access and convenience over price for this type of service, and those over 65 generally seek provider continuity and quality over other features such as price or convenience. SPECIALTY PHYSICIAN CARE Patients in the 18 to 29 demographic are more likely to shop online to find a specialist of their choosing, while those in older age demographics were much more likely to adhere to referrals provided by their primary care provider or other trusted physician. TELEHEALTH SERVICES Known in healthcare parlance as ‘virtual visits,’ high numbers of each age group indicated that they’d consider a virtual visit if inpatient care was unavailable the day they seek an appointment. The 30 to 49 age group was most receptive to telehealth. 35 | CUSHMAN & WAKEFIELD